March 7, 2018

Frequently Asked Questions – FAQ

Home Entertainment Solutions

Q: Who is Home Entertainment Solutions?
A: A Tennessee based smart home automation firm.

Q: What services does Home Entertainment Solutions offer?
A: We are a preferred and authorized dealer for: vivint.SmartHome security – DIRECTV & AT&T – Satellite Internet.

Q: What service area does Home Entertainment Solutions cover?
A: Tennessee.

Q: How to contact Home Entertainment Solutions? Click here for our humble beginnings.
A: 7 days a week – ph: 615-431-9177 – 139 Maple Row Blvd Ste 204 – Hendersonville, TN 37075


vivint.Smart Home Security

Q: Who is Vivint Smart Home?
A: Vivint Smart Home is the No.1 Smart Home service provider in the United States with more than 2 million homes and more solutions in homes throughout North America than any other smart home service provider.

Q: Where is Vivint Smart Home located?
A: Vivint is headquartered in Utah with more than 10,000 employees. Vivint Smart Home is the largest tech company in Utah and the state’s largest employer.

Q: What smart security options and packages are available in my area?
A: You decide, solutions are flexible and 100% customized based on your needs, providing the most comprehensive solution available.

Q: What types of devices can be integrated with Vivint Smart Home Security systems?
A: Any type of smart device.

Q: Can Vivint Smart Home Security systems integrate into police, fire and medical response systems?
A: Yes, this is standard.

Q: Do I really need a security or smart home system, even if I live in a safe neighborhood?
A: Yes, it provides enhanced safety, access and peace of mind.

Q: Do I need to install any equipment?
A: No, a free and professional is included.

Q: Is 24×7 toll free customer support available?
A: Yes, always included.



Q: What is DIRECTV?
A: DIRECTV is the nation’s No. 1 digital satellite entertainment service provider. Using the most advanced satellite technology, they deliver access to more than 250 channels of programming to homes and businesses. 

Q: What is AT&T?
A: AT&T is the worlds largest telecommunications organization with access to the best fiber optic internet speeds available.

Q: Is DIRECTV & AT&T one business and company?
A: Yes, AT&T purchased DIRECTV to offer the best satellite T.V. experience bundled with the fastest fiber optic internet speeds available.

Q: What is the DIRECTV system?
A: The DIRECTV System refers to the equipment that customers need to receive DIRECTV programming from our orbiting satellites. Every DIRECTV System includes three components: a satellite dish, a digital set-top receiver and a remote control. Every DIRECTV Receiver enables access to more than 250 digital-quality channels with totally customizable on-screen program guide includes parental controls.

Q: What is the DIRECTV HD DVR?
A: The DIRECTV HD DVR combines the crystal clear picture of high-definition television with the digital recording power of a DIRECTV Plus DVR.

Q: Does DIRECTV offer a Spanish language programming?
A: Yes and Spanish can also be the default language.

Q: Do I need to install any equipment?
A: No, a free professional installation is included.

Q: Is there 24×7 toll free access to customer support?
A: Yes, always included.